As reported by BlueGoldNews.com two weeks ago, mobile ticketing is on the move at WVU.
The West Virginia athletic department announced today that all football tickets for the 2020 season will be of the mobile variety.
“The implementation of mobile ticketing is a growing trend and one that has become a best practice in the world of college athletics and professional sports. With the need for increased health and safety measures due to COVID-19, this is the logical time to upgrade our ticket operations,” Senior Associate Athletic Director for External Affairs Matt Wells said. “I know there will be concerns and adjustments, but I think our fans will be pleasantly surprised at how easy mobile ticketing will be and the benefits it brings.”
WVU points to the advantages of improved health and safety measures, contactless points of entry and ease of flow through the gates as benefits as the school moves to paperless ticketing for football. It is expected that other sports will be included in the future, although none of those have been identified yet.
““Right now, we are starting with the 2020 football season and then we will make decisions about other venues in due time,” Wells said.
A mobile ticketing option was first introduced at WVU during the 2013 football season as a method for single-game ticket delivery only. The transition to fully mobile tickets this season at all gates provides a contactless entry, which is the most sanitary, efficient and quickest way to enter a sporting event. With the elimination of paper tickets, fans never have to worry about them being lost in the mail, misplaced or long lines at the ticket window.
Additionally, mobile tickets provide heightened security against counterfeit or stolen tickets. Fans also will enjoy the flexibility of being able to immediately transfer tickets to friends or family members and WVU’s partnership with StubHub, the official fan-to-fan ticket marketplace of the Mountaineers, will continue.
Although ticket buyers will no longer have the option to print their tickets at home, the new digital system will provide quick and safe delivery of tickets via smartphones.
Mountaineer fans will now download and store their tickets to their Apple or Android smartphone, which is what they will use to enter Milan Puskar Stadium or transfer tickets. The smartphone never leaves the owner’s hands and the barcode is scanned without additional touching from stadium security.
The transition will require fans to have up-to-date email addresses attached to their Mountaineer Ticket Office accounts. Fans are encouraged to update their contact information by logging into their WVUGAME.com ticket account.
Wells said that as the summer progresses, additional information and videos will be provided online at WVUsports.com/MobileTickets to educate fans about the new mobile ticketing system. The Athletics Department will also compile FAQs and provide that list and answers in another effort to ensure a smooth transition.
Collectors of hard tickets will still have an avenue to keep their collections intact, as the department intends to provide information in the future to fans who want to buy a commemorative ticket of the 2020 football season. Those tickets cannot be used for entry.
Paciolan, West Virginia’s current ticketing software provider, will install the new system needed to operate the mobile ticketing operation.